Secure Tenant Access
The security access system utilized at 114 West 47th Street provides tenants and their visitors' convenient, secure access to the building, 24 hours a day, 7 days a week, 365 days a year. Tenants are issued access cards to enter the building through the proximity card readers located outside the main entrance of 114 West 47th Street. After-hours access privileges are determined by the tenant’s employer. During regular business hours, tenants can scan their access cards or use their Durst Office app-enabled mobile phones at the lobby turnstiles in order to gain access to their floor.
The Durst Office app can only be accessed through the tenant’s company email address. Once a tenant’s email address is provided by the tenant’s office manager and registered in the security access system, the tenant will receive a welcome email from Durst Office with their login credentials. After receiving the email address from the tenant’s company, the tenant should receive a welcome email within 24 hours.
Once the tenant successfully logs into the Durst Office, they must set up their mobile key access for mobile turnstile access using the following steps:
- Select ‘Yes’ during initial app launch when prompted with ‘Do you want to use mobile access for this device?’
- If you selected ‘No’ upon initial setup, tap the ‘Mobile Key Access’ button at the top of the home screen.
- When prompted, select ‘Yes’ when asked ‘Do you want to use mobile access for this device?’
- Kastle will send a 6-digit PIN to the email address registered in the Durst Office app.
- Enter the 6-digit PIN into the Kastle PIN prompt in ‘Mobile Key Access’. (Note: this PIN will expire after 15 minutes if not used.)
- Once successfully entered, your Kastle mobile access card will be displayed and ready to use.
For more troubleshooting tips or additional support, please contact appsupport@durst.org.
Please contact the Property Management Office for additional information on the security access system.